Acceptable Use Policy, Billing Terms & Service Agreement

Acceptable Use Policy

Supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing TropoWave's services. (Detail AUP)

Privacy Policy

This outlines our policy as it relates to privacy and issues around data security, use of customer information, opportunity to op-out and disclosure of sensitive information.

Copyright Infringement

Notice and Procedure for Making Claims of Copyright Infringement Pursuant to Title 17, United States Code, Section 512(c)(2), all notifications of claimed copyright infringement on the Verio system or Web site should be sent ONLY to our Designated Agent.

WE CAUTION YOU THAT UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO HEAVY CIVIL PENALTIES. THESE INCLUDE MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS FEES INCURRED BY US, BY ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNER'S LICENSEE THAT IS INJURED AS A RESULT OF OUR RELYING UPON YOUR MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY.

TropoWave IS NOT RESPONSIBLE for data, graphics, information or other product that is published by our customers in violation of copyright regulations.

Parental Control

In compliance with the Child Online Protection Act, the following is a list of vendors who provide software that limits access to materials that are harmful to minors:

Cyber Sitter - www.solidoak.com
Net Nanny - www.netnanny.com

While we do not in any way endorse the above referenced vendors or the services that they provide, we would like to inform our customers of the availability of such software. We also have integrated solutions for our connection customers and network users.

Service Level Agreements

We are committed to providing a reliable, high-quality network to support our customers. Providing you with consistent access to your data is a high priority and is part of the reason we makes commitments in the form of Service Level Agreements (SLAs) that provide certain rights and remedies regarding the availability and performance of our networks. (Detail SLA)